Sue Pelland Designs uses USPS for domestic and international shipments. Most orders are shipped within 48 hours, Monday-Friday 9 am - 4 pm, from Massachusetts. Before processing your payment, you will be shown what the cost of the shipping will be.
We take pride in shipping our products internationally through the reliable USPS Priority Mail service. Rates are based on the weight and dimensions of the package and your location. However, we understand that estimating the rates for Priority Mail in the shopping cart can be a bit challenging. Sometimes, the calculated shipping cost may turn out to be higher than necessary. But worry not! Our skilled shipping team is here to work their magic and find ways to reduce your shipping costs. They will carefully pack your items in smaller boxes, ensuring a safe journey for your package. If we manage to save you some shipping expenses, you'll receive a partial refund once your package is ready, measured, weighed, and shipped.
If a tracking number is provided by the shipping carrier, this will be emailed to you. Please note that orders using 1st Class USPS mail will not have tracking numbers.
As much as we would love to serve our valued customers in the UK and countries within the EU, we're facing a little hurdle at the moment. New customs and tax laws have made it difficult for us to ship orders to these locations. It's not that we don't want to, it's just that we don't meet the qualifications for receiving the VAT numbers necessary for reporting. You see, we're a small business with limited sales to Europe, and we don't have a partner intermediary business in the EU. But don't worry, we're constantly exploring ways to overcome this challenge and bring our products back to you across the pond.
For other international shipping requests, we treat each one as a unique case. Our dedicated shipping department carefully evaluates the delivery country and works diligently to find the best solution. Unfortunately, there may be instances where we have to cancel and refund your order due to factors beyond our control. We'll handle your order with utmost care and ensure you're taken care of in the most efficient way possible.
Free shipping coupons only apply to U.S Orders.